Payment & Delivery
How long does ordering processing take?
After making the order on the web side it will be processed during 24 hours maximum. If you make an order on the weekend, your order will be processed on the NEXT working day. Normally orders are NOT processed and fulfilled by our warehouse on weekend days.
Please take into consideration that due to matters out of our control, processing may take a little longer in rare cases.
Once we receive the new order – we check the availability of all products in your order. Than we contact you by phone or e-mail and approve the order. Further on order will be collected and delivered by few available options (see the sheet below).
What payment options do I have?
1. Card payments (Visa, Visa Electron, MasterCard and American Express)
Pay easily by credit card in the Reima Online Shop. During the order process, simply select the appropriate card and enter the necessary data into the provided fields. If your payment doesn’t go through although the information you have provided is correct, please contact your bank or try another payment method.
After returning the goods, we automatically credit the amount to your credit card account. Our carefully selected service provider, Stripe Payments Europe Ltd., processes credit card payment transactions (Visa, Visa Electron, MasterCard und American Express).
Specifically integrated SSL processes safeguard data transmission in credit card payments. If your credit card provider participates in 3D Secure procedures (safety procedures and credit card authentication), you will be requested to enter your PIN in a separate window at the end of the order process. That is what makes credit card payments in the Reima Online Shop particularly secure.
If you have any questions regarding 3D Secure procedures registration, please get in touch with your credit card provider directly.
2. Google Pay
The user taps the Google Pay payment button and sees a payment sheet with a list of supported payment methods. The user selects a payment method and Google Pay securely returns a payment token for that method to your app. Your app submits the payment token, along with details about the purchase, to its backend.
3. Apple Pay
Using Apple Pay in the app or on a website bypasses all of the steps that are usually required when making an online purchase, including entering shipping and payment information.
After an item is added to an online cart and a user initiates the checkout process, Apple Pay can be selected as the payment method. The shipping/billing address associated with the credit or debit card on file is automatically entered, as is a user's name, and the purchase is confirmed via Touch ID or FaceID. During this process, information like shipping address can be altered, which is useful when ordering a gift.
4. Payment to the courier.
You can try things on and buy only what you like.
I am not sure with the size or colour of products. Can I put in the order few options to choose?
Yes, ReiCo accept such possibility in case of ReiCo home delivery or pickup point.
In case of home delivery you can choose 3 similar products for acquaintance, fitting and making the best choice. If you decided to come to the pickup point, you are able to choose 5 similar products. If these cases the delivery fee will be counted based on final order price.
When I should expect my delivery?
It depends on the availability of products on the local stock.
If all products in the order are available in Hungary, than estimated shipping time will be 2-4 working days depending on type of delivery (see the sheet below).
In case of the pre-order the delivery time is 10 working days.
Where I can find information about shipping options and fees?
All information about shipping options, delivery time, and appropriate fees you can find in the sheet below:
Where I can find information about shipping options and fees?
We work incredibly hard to get your parcel to you quickly, but in case the shipping with third party carriers once it is out of our hands as soon as it’s with the courier.
So we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing please contact us by any available channels. So we can provide the fast possible response, please provide your order number and the actual name you ordered with.
All queries will be responded to within 48 hours. However, you will likely receive a response much faster on working days. Please note that our customer service is not manned on weekends so you will not receive a response until the next working day.
Whilst we endeavour to provide assistance super fast, we will not tolerate abuse or customers who send three messages within a day regarding the same matter. Anyone who does this with will be placed at the back of the queue.
I entered my shipping address incorrectly. What should I do?
We want to make sure you receive your Reima products ASAP, so make sure you enter the correct shipping address and right contact name of the person who will be able to receive it at the time of purchase. This is your responsibility.
If you make a mistake, or things change, contact us immediately and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!