Replacement and Return

General rules

We want you to be fully satisfied with every item that you purchase online from Reima. If you are not satisfied with an item that you have purchased, you may return the item within 14 days for a full refund of the purchase price, minus possible shipping, handling or other charges. You have the right to return your order within 14 calendar days after receiving the order.

All items must be unworn, unwashed, undamaged and in their original packaging, with all its accessories and all packaged components.

 

How to return your shipment

Customers are responsible for the return process and its costs and arrangements themselves.

In order to make a return as easy as possible, we explain in a few steps how you can send items back to us please follow these instructions:

1. Prepare the return: Fill in the return form and, together with the item(s) to be returned, pack it into the original shipping package (box or bag) or other package of your choice.

2. Shipping the return: Choose the delivery service you prefer (for example, take your parcel to the FoxPost locker) and send the package back to us Budapest, Gábor Áron u. 74, 1026 or delivery from home to home . The return time depends on the delivery service you have chosen. Remember to collect a return shipment receipt from your local service provider, when handing the return shipment over. We recommend you retain your proof of return until you receive your refund. The return address options: 

3. Confirmation: You will receive a return confirmation email with all the items that will be credited to your account.

In case you have any difficulties in making your return, please contact our Customer Service reicohungary@gmail.com (Phone: (+36) 20 400 6305). We will be happy to support you.

 

Money refund

We will issue the refund according to the payment method you chose for paying your order (card payment or PayPal) and to the same account from which you paid the order. After we have received your return at the warehouse, we will process your return as soon as possible, no later than within 14 days. Please notice that it may take up to 7 working days for refunds to appear on your account statement. Please keep the tracking number of your return until you receive a refund.

Claims

If the product you have received from our online store is defective, doesn’t correspond to the one you have ordered, or if your delivery is incomplete or damaged in transportation, please contact ReiCo’s customer service. Please note that we do not compensate for normal wear and tear of the product or for defects due to improper handling or neglect of care, such as:

Damage caused by excessive soaking / improper washing

Natural wear and tear of the product during use or breakage due to an external factor (cut / tear)

In order to process a complaint, we usually need the following information from you: - Order number - Article number (photo of a care label) - Photos of the damage

Exchange

Unfortunately, we don’t offer exchanges. If you wish to order another model or size, please return the purchased item and order the new item online yourself. We will refund your money for the first purchase as soon as we receive the parcel.